Grievance Redressal / Escalation Matrix

Details of designation	Contact Person Name	Address where the physical address location	Contact No.	Email-ID	Working hours when complainant can call
Customer Care
Head of Customer Care
Compliance Officer
CEO
Principal Officer

At the beginning of the month	Received during the month
Nil	Nil

Resolved during the month	Pending at the end of the month
N.A.	N.A.

Reasons for pendency
N.A.